Elenore Milano S. N. – Privacy and Personal Data Protection
1. WHO WE ARE
Elenore Milano S. N. is the data controller of users’ personal data and is responsible for managing and protecting your data in compliance with EU Regulation 679/2016 (GDPR). Our registered office is located at Via Cassinari, 20138, Milan (MI), Italy.
2. OUR RESPONSIBILITY
If you are our customer, have registered on our website www.elenoremilano.com, or subscribed to our newsletter, we inform you that your personal data will be processed in compliance with privacy regulations, both at the European and national levels.
3. YOUR COMMITMENT
We invite you to carefully read this privacy policy to understand how we process your personal data.
4. LEGAL BASIS FOR PROCESSING
- Consent: Your authorization for the processing of data for specific purposes. You may withdraw your consent at any time by sending an email to info@elenoremilano.com.
- Contract: Processing is necessary for the performance of a purchase contract or other services offered.
- Legitimate Interest: We process your data for legitimate reasons, such as analyzing navigation data and improving services, while always respecting your rights.
5. COLLECTION OF PERSONAL DATA
We collect personal data when you interact with our website, both voluntarily and automatically during use. Data may be collected through:
- Creation of an account on the website
- Subscription to the newsletter
- Purchase of products on the website
6. TYPES OF DATA COLLECTED
- Identification data: Name, surname, email, phone number, shipping address, tax code, VAT number.
- Web navigation: IP address, device information, operating system, navigation path on the site, interactions.
- Purchase data: Order details, payment methods, shipping information.
- Customer service: Data used to assist you.
- Marketing communications: Data collected to send you newsletters and other communications.
7. PURPOSE OF DATA PROCESSING
Your data will be processed for:
- Managing the customer account
- Processing purchase orders
- Customer support
- Marketing activities (newsletters, promotions, preference analysis)
- Profiling for personalized offers
8. REASONS FOR DATA PROCESSING
We process your data to:
- Manage the use of the website and services
- Manage purchases and provide support
- Send marketing communications (with your consent)
- Conduct market analysis and improve the services offered
9. DISCLOSURE AND TRANSFER OF DATA
We may disclose your data to:
- Employees of Elenore Milano, when necessary for processing
- Service providers for website and shipping management
- Competent authorities, if required by law
10. THIRD PARTIES PROCESSING YOUR DATA
We work with external partners for the technical management of the website, processing orders, and sending marketing communications. These partners are obligated to ensure the protection of your data.
11. DATA STORAGE
Your data is processed within the European Union, but may be transferred to third parties outside the EU, always in compliance with European privacy regulations.
12. DATA RETENTION PERIOD
We store your data for as long as necessary to provide the requested services or fulfill legal obligations. Data related to marketing and profiling is stored for a maximum of 24 months from registration.
13. DATA PROCESSING METHODS
Data processing is primarily carried out electronically, with appropriate security measures in place to protect your data. Any automated processing, such as profiling, will only be carried out with your consent.
14. RIGHTS OF THE DATA SUBJECT
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Delete your data (right to be forgotten)
- Request data portability
- Object to data processing
You can always exercise these rights by sending an email to info@elenoremilano.com.
Elenore Milano is committed to continuously protecting your personal data and promptly informing you of any changes to this policy.
Contact:
For any questions or requests regarding your personal data, you can contact us at info@elenoremilano.com.